Agents remain in work state after the wrap up time

Unanswered Question


After an os upgrade of callmanager 4.1.3 and a restart of the 2 IPCC Express servers, we faced a problem : Agents don't go automatically in Ready State after the wrapup time was finished, but remain in the work state until they make themselves Ready manually.

No errors found in the log files.

What may be the cause of that.

I have this problem too.
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