05-16-2007 09:25 AM - edited 03-14-2019 12:52 AM
Hi,
After an os upgrade of callmanager 4.1.3 and a restart of the 2 IPCC Express servers, we faced a problem : Agents don't go automatically in Ready State after the wrapup time was finished, but remain in the work state until they make themselves Ready manually.
No errors found in the log files.
What may be the cause of that.
05-16-2007 10:14 AM
Is the "Automatic Available" option enabled at the resource level?
Chris
07-03-2007 04:54 AM
Hi
I have the same issue and have checked all of the agents recouse states and they are set to auto availiable. any more ideas?
Mark
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