Sorry for the silly question, but i'm having a senior moment...
When i'm reading a Subscriber Message Activity report, the first date/time on NEW MESSAGE entries reference when the message is recorded on the Unity Server & the Received time is when it was delivered to the person's mailbox?
The headers in the 4.2 report don't quite match my administration manual. There's Date&time, Source, Action, #New Message, sender, received time, dial out number, dial out result, sender dtmf.
date&time i assume is the date/time of the action, source is what is called action in the admin guide.
Action is?? I always see "telephone" or "others" in that field.
Received time is when the message gets to the user's inbox?
so if i'm trying to troubleshoot a late message, i would look to see the NEW MESSAGE source -- date time on the left is when it's recorded, received time is when it hits the mailbox -- if that's within a second or two, the message shouldn't be delayed. correct?