Is there any way to remove the requirement to press # to dial a party's extension followed by the # sign when using Auto Attendent's Dial by Extension?
We want to be able to have the user just dial the extension. I thought about changing the script to append a # sign to the end of the collected number, but wasn't sure if there was an easier way.
Not with the canned auto attendant script. With a custom script you can do whatever you want. It's simply using the # to know when to be done collecting digits.
With a custom script you can look for a # as the delimiter and/or wait for a timeout and/or only collect a fixed number of digits.
You can email [email protected] for sample scripts. Please supply your CUE version ('show software version' on the CUE CLI).