I am trying to setup some 7941/7961's that have the same line appearance on the phone and when say line-1 is busy a new inbound call will rollover to line-2 and the agent will be able to place line-1 on hold and retrieve line-2. I have tried setting it up using the following
I created seperate partitons/CCS as listed but the 2nd call always comes in on line-1 as a second call. This environment is using Extension Mobility and I've tried to do it on a phone that doesn't use EM with same results. any help or point in the right direction is appreciated.