Hi - I want to set up a directory listing available on our 7970 & 7941 phones. It will not be integrated with our AD. Many of our phone users are not pc users and therefore are not in AD. I'm not finding much in the way of assistance or am not looking in the right place I guess. How do I go about doing this? Thanks.
Ah - that's a different problem.
The menu options you see are built in to the phone firmware.
CallManager give the phone a 'directories' URL which adds other options (i.e. the corporate directory).
By default this is set to the URL of the directories service on CallManager, but referneced by hostname. Often phones can't resolve this.
Go to ccmadmin, then System/Enterprise Parameters.
In there look for any URLs, ensure they refer to the correct IP (not hostname) of your CallManager publisher.
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