05-17-2007 10:23 AM - edited 03-14-2019 09:34 PM
Hi,
I am having CCM 4.2. I have created MRG list and associated the same with the device pool. DSP resources are from my Voice Gateway. I can see the transcoding profile get associated with the Call Manager.
I am using AutoAtendant with the help of the 5 seat IVR license coming along with CCM. I have created CTI Routepoint in the CCM for these applications.
Now calls to the these AutoAttendant are functioning properly from Phones which are in local LAN. But when I am calling from another site which is using G.729 codec , I am not able to call this number.
What could be problem ? I understand this could be a transcoding issue, but I have MRG list associated to my device pool, the DSP resources are also seen associated.
Please help.
Thanks,
Manu
05-17-2007 05:07 PM
What Device Pool are the CTI ports using? make sure that they refeence the DP wich includes MRG with the transcoders. Try running "debug sccp" on the GW with the transcoding profie configured to look for more details.
Chris
05-22-2007 06:51 AM
Hi,
Thanks for your reply. I checked all the CTI ports , all are part of the same DP which has MRG. I am not getting any outputs from the debug sccp commands. Please help.
Thanks,
Manu
05-22-2007 07:05 AM
Transcoders just work (99% of the time) when invoked. What would be helpful is to see the detailed CCM trace (with h245 and all gateway) for a call. You can then see if the transcoder is being invoked by CallManager or not.
05-22-2007 07:27 AM
Hi Mark,
Thanks for the reply. I am not able to see any outputs for these debugs. For invoking Transcoders any commands are needed in Routers and Call Manager.
Or how to see whether the transcoders are invoked are not ?
This is the output from the router.
VG2#sh dspfarm profile 11
Dspfarm Profile Configuration
Profile ID = 11, Service = TRANSCODING, Resource ID = 1
Profile Description :
Profile Admin State : UP
Profile Operation State : ACTIVE
Application : SCCP Status : ASSOCIATED
Resource Provider : FLEX_DSPRM Status : UP
Number of Resource Configured : 10
Number of Resource Available : 10
Codec Configuration
Codec : g711ulaw, Maximum Packetization Period : 30
Codec : g711alaw, Maximum Packetization Period : 30
Codec : g729ar8, Maximum Packetization Period : 60
Codec : g729abr8, Maximum Packetization Period : 60
Codec : gsmfr, Maximum Packetization Period : 20
VG2#
VG2#sh sccp
SCCP Admin State: UP
Gateway IP Address: 10.230.204.16, Port Number: 2000
IP Precedence: 2
User Masked Codec list: None
Call Manager: 10.230.204.11, Port Number: 2000
Priority: N/A, Version: 4.1, Identifier: 1
Call Manager: 10.230.204.10, Port Number: 2000
Priority: N/A, Version: 4.1, Identifier: 2
Transcoding Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 10.230.204.11, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 11
Reported Max Streams: 20, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: g711alaw, Maximum Packetization Period: 30
Supported Codec: g729ar8, Maximum Packetization Period: 60
Supported Codec: g729abr8, Maximum Packetization Period: 60
Supported Codec: gsmfr, Maximum Packetization Period: 20
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
VG2#
Thanks,
Manu
05-22-2007 07:33 AM
You need to go to your CallManager's serviceability webpage then enable a CallManager detailed trace. This will be done via the web interface. Once you have a trace of a call that fails, paste the CCM000000xxx.txt file that has the call in it. Don't forget to turn on h245 and all gateway.
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