Problem while CUE initialization

Answered Question
May 18th, 2007
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Hi,


I'm getting the following error while the CUE initialization using the CUE GUI initialization wizard...


"JTAPI login failed. Error while determining CCM version -1."


What could be problem?? can someone give your inputs on this..


I'm using NM-CUE with CUE version 2.3 and the CCM version 4.2(3)...


Regards


Correct Answer by dfokin about 9 years 10 months ago

While initializing, CUE tries to access a file at CCM server at the following URL: http:///CCMPluginsServer/CiscoJTAPIClient.exe

IIS in the CallManager is configured to "require SSL" in the CCMPluginsServer directory. Disable this requirement and install will continue.

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Chris Deren Fri, 05/18/2007 - 06:29
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Is CTI Manager service started on CM? Did you configure CTI Ports, etc?


Chris

Correct Answer
dfokin Fri, 05/18/2007 - 06:32
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While initializing, CUE tries to access a file at CCM server at the following URL: http:///CCMPluginsServer/CiscoJTAPIClient.exe

IIS in the CallManager is configured to "require SSL" in the CCMPluginsServer directory. Disable this requirement and install will continue.

rv_viji Sun, 05/20/2007 - 01:00
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Hi,


Yes, it solved my problem.


But should I have to enable the SSL requirement again??..


Regards


dfokin Sun, 05/20/2007 - 22:28
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Yes, it should not influence on further work of both CCM&CUE.

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