I am designing a script that will allow supervisors and agents to post outage messages by calling into the script. I am able to record and save the script but would like to allow the caller to verify if there is already an outage message and then choose an option to remove the outage message.
1. How can I have the script report the existance of a particular named prompt in a specific prompts directory?
2. How can I rename or delete a prompt from inside of a script?