Unanswered Question
May 20th, 2007

Hi Guys,

We have a IPFX server which provide voice mail services. On one of the phone the light on the handset is on and next to the line number there is a sign like envelope blinking indicating that their is a voice mail for the phone. When you try to retrieve the voice mail, the IPFX report that there is no new voice mails in the voice mail box. I have checked the config on the phone in the CCM. Everything is identical to other phones and none of the other phones are showing these kind on signs. Is there a problem in CCM or IPFX.


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
umedryk Fri, 05/25/2007 - 08:36

Is your email client ( say out look ) is associated with the system. If yes, then once messages are pulled by the subscriber via a mail client (say Outlook) the messges are not in the mailstore anymore. That's why users are not able to re-retrieve the messages by dialing in.

Mark Turpin Fri, 05/25/2007 - 11:18

Do you have a way to refresh MWI on the IPFX server? It sounds like MWI is out of sync.


This Discussion