I would appreciate so much your help on this matter I am facing so many troubles on.
I have an instance of CUOM 2.0 & Service Monitor installed on a WINdows 2003 SP1 Machine and trying to data collect a Cisco Call Manager (CCM, on WIN 2000 NT SP4).
I went to Devices/Device Managment and "Add Device", entering on the GUI the following credentials:
-Windows Credentials (windows administrator credentials)
- HTTP Credentials (CCM Admin credentials)
- SNMPv2c/SNMPv1 (SNMP V2 read and write credential)
But at the end of data collection, the device remains under Partially Monitored State ("WMI Authentication Failure").
This is the log I obtain
IP Address = 172.31.120.131
DNS Name = 172.31.120.131
Device Status = Partially Monitored
Device Type = Voice and Telephony
Aliases = N/A
Containments = N/A
OM Processing = Active
Ethernet Phone Port = Not Specified
Time Last Discovered = Mon 21-May-2007 19:36:35 CEST
Import Time Stamp = Tue 15-May-2007 23:23:22 CEST
*** Data Collector Status Information ***
Error Code = WMI Authentication Failure
Error Message = Success:Incorrect WMI Credential or Insufficient Priviledges
I have also tried to get inside the CCM WMI interface, and I am able to locally connect, and have also seen administrators group allowed to full read-write, remote execute and to all other tasks.
I do appreciate too much you help!