Wrong timestamp using CAR

Unanswered Question
May 21st, 2007

All my time settings are correct in CCM except for CAR. When I pull up records on individual sets the date is correct but not the time of day. Does anyone know how to fix this?(like stopping/restarting a service)Any help would be appriciated - thanks

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neesharm Mon, 05/21/2007 - 22:27

In order to correctly understand the issue ...few questions

What is the callmanager version that you are running ...?

When did you first notice the problem ?

have you made a test call and comparing the time stamp of the call in CAR (just ot make sure )?

Have you applied DST patches recently ?

what kind of phones are you using ...I mean 7940/60/20 (with phone load )?

Here is small checklist which you can follow to make sure setting are correct

Check the following.

CDR Schedular service should be started and running

--------------------------------------------

System -> Enterprise parameter

Under the CDR Parameters section Verified these three parameter

CDR Format* = CDRs will be inserted into database.

CDR UNC Path = "\\\CDR>"

Local CDR Path* = C:\Program Files\Cisco\CallDetail

CDR Format* = CDRs will be inserted into database

------------ -----------------------------------------------------

Service -> Service Parameter

Selected the publisher and then subscriber.

Verify these service parameter in Both the publisher and subscriber.

under "system" section

CDR Enabled Flag* = "True"

CDR Log Calls with Zero Duration Flag* ="True"

------------ --------------------------------------------------------------

CDR Insert service should only be started Only on Publisher

On subscriber it should be Stopped

Application->sevicability ->tools ->service activation select the publisher.

Cisco CDR Insert activated in publisher.

----------------------------------------------------------------------------

More links

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186

a0080100566.shtml

CDR Analysis and Reporting

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f5268.html

jbarcena Tue, 05/22/2007 - 05:24

What is the CCM version that you are running? Please include the SR or ES if you have.

Are you having this issue after the DST patches? take a look to the following bug:

CSCsh81417

troutslayer1971 Tue, 05/22/2007 - 06:45

I checked all the CDR parameters requested in the first post and every thing looked good. CCM version = 4.1(3)sr3a. Phones being used are 7940's and 60's using load P00307020400. I have made a test call and compared time stamp in CAR and it's definitely off. I first noticed the problem the other day but it could have been going on for awhile. It could be DST patch related and maybe I never caught it. The CCM was patched about a month ago. In response to second post - were do I look up bug code?

thanks

TS

troutslayer1971 Tue, 05/22/2007 - 07:06

disregard the bug question - I found the software bug toolkit (pretty cool). The timestamp is actually 6 hours fast........

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