05-21-2007 05:19 PM - edited 03-14-2019 12:52 AM
I am using IPCCX 4.0(5). In the CAD display, there are two Lanes, one called Enterprise Data Lane (left). The one on the right (not sure what name it is) has a few lines displayed when a call come to this agent phone. The information on this area is not really interested by the Agents. Is there a way to remove some of them (such as CTI port)? I tried from Cisco Desktop Administrator and could not find a place to change that.
Any idea?
Thanks a lot.
05-25-2007 01:57 PM
You cannot remove the CTI port and CTI route point from displaying in the enterprise CAD desktop.
11-09-2007 08:31 AM
Hi,
Did you found something out? because I'm in the same situation here. If you found a way to do that, I would appreciate to know how.
Thanks and regards.
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