Our business hours on Saturday are 9:00 AM to 12:00 PM. Sunday we are closed. It seems that right now, any call coming in on Saturday or Sunday is going to our queue instead of the off hours DN. So it almost seems like it's not reading the day of week and time of day properly. Everything Monday - Friday is working great.
Any thoughts on why this may be or how to troubleshoot this? Is there a tool that can be used to track a call through the script? Would this have anything to do with NTP?