IPCC Script (Saturday & Sunday)

Unanswered Question
May 22nd, 2007

Our business hours on Saturday are 9:00 AM to 12:00 PM. Sunday we are closed. It seems that right now, any call coming in on Saturday or Sunday is going to our queue instead of the off hours DN. So it almost seems like it's not reading the day of week and time of day properly. Everything Monday - Friday is working great.

Any thoughts on why this may be or how to troubleshoot this? Is there a tool that can be used to track a call through the script? Would this have anything to do with NTP?

I have this problem too.
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mmelbourne Tue, 05/22/2007 - 07:35

Can you post your script? You could use reactive debugging to debug the script. Using NTP sets time and date, but if the day isn't been identified correctly, it's probably not an NTP issue.

mmelbourne Tue, 05/22/2007 - 07:49

Are you sure that the bypassTimeOfDayCheck variable hasn't inadvertently been set to true?

Jason.Mayfield@... Tue, 05/22/2007 - 07:51

I checked that and it's set to false. Everything works fine Monday - Friday so I don't think this is the issue.

mmelbourne Tue, 05/22/2007 - 07:59

Has the application definitely been refreshed? You could add a Label/Goto to jump directly to the Day of Week step to ensure it is being processed. However, the best way would be to run a reactive debug on the script and watch the call flow.

Jason.Mayfield@... Tue, 05/22/2007 - 08:23

Thanks a lot! I'll give this a shot tomorrow morning before our call center opens. I'll let you know what I find out.


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