Write to an Oracle DB from an IPCC script

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May 22nd, 2007
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First question : How can I write information in a specific field (like "Is there an active call incoming ?") of an Oracle DB from an IPCC script ?

Second question : to improve communication with Oracle DB, does a trigger exists for directly writing to the DB (like HTTP trigger for web applications) of should I need ICM + Peripheral GW + Oracle Adaptater for Telephony ?


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lpezj Tue, 05/22/2007 - 07:13
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I think that you have two options to do your requirements.

- Developing an Application Gateway that can write data to your Oracle Database. In this way you can write data in your Oracle Database from a ICM Script.

- Using Cisco IP/IVR and launching an IVR script from the ICM Script. In this case you will need to set up an Oracle DB Connection from the Cisco IP/IVR and program the 'aef' script.

Hope this helps,

Juan Luis


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