05-22-2007 08:34 PM - edited 03-14-2019 09:39 PM
having a little issue with hunting on CCM 4.0 when it comes to forwarding to voicemail.
basically i jsut cant get it to work. i put the Voicemail DN as the last and it goes to the enter your password greeting. i am testing from an ip phone that does not belongto the hunt.
what am i missing. im sure this is not as complicated as i am making it out to be.
thanks in advance
05-22-2007 09:54 PM
What is the call flow?
Are you using Line groups, Hunt groups? CFNA ?
the Call viewer if using Unity is your friend
Thanks
05-23-2007 06:14 AM
Call flow goes something like this
call come into the department (internal to organsation as well as external). goes to a phone and then hunts if not answered. if no phone answers it should go to a general mailbox for that department.
i am using line groups, hunt lists and then i have created a hunt pilot.
my test is with two phones, 2010 and 2011. the last in the line group is extension 9000 which is the voicemail pilot number.
05-23-2007 06:25 AM
I would not put the hunt pilot in the same group has your IP Phone list. You should have a HL list that has Two Groups, Your IPPHONE Group and VMPortGroup. By the looks of it, it appears you are not doing that. One more thing that I would like to add, In Unity watch your call viewer and see whats coming into Unity. Create a routing rule that forwards that call to the correct General Delivery Mailbox.
05-23-2007 08:08 AM
Hi Arvind,
Just to add a note to the great info you have already received. What is the Hunt Pilot DN# ?
If it is something like 2500 for example, can you try adding 2500 as an Alternate Extension on the Department General Mailbox XXXX.
Hope this helps!
Rob
05-23-2007 07:14 PM
Guys thanks for all the assistance as usual.
Call viewer was really my friend :)
call routing on the unity worked
alterante extension also worked. i have to do some more reading up on unity.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide