CAR (CM 5.1) email configuration

Unanswered Question
May 23rd, 2007

In the CM 4.X, when we configure the email option in CAR, we have a field which we can write the email address of the admin who will receive the alerts. I try to find this field in CAR (CM 5.1) and it is not there. But in CAR (CM 5.1) when we add a end-user, we can now enter the email-id of this user. Does it mean that the email alert will be sent automatically to the end-users who are in the user group CAR ADMIN ? Where in the documentation I will find this info ? Thanks

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rob.huffman Thu, 05/24/2007 - 05:24

Hi Celine,

This is a little different. Have a look;

Enabling or Customizing Reports for Automatic Generation

You can also customize the report parameters and enable a mailing option, so reports get e-mailed when they are created. When the report gets mailed, CAR generates the e-mail address by using the mail ID for the CAR administrator(s) and the mail domain that is configured in the Mail Parameters window; that is, CAR uses @ .

Step 1 Choose Report Config > Automatic Generation/Alert.

The Automatic Report Generation/Alert Option window displays.

Step 2 In the Reports [Report Generation Interval] box, choose the report that you want to automatically generate based on the schedule that you defined in the System Scheduler.

Step 3 In the Status field, choose Enabled or Disabled.

Step 4 To customize the report or have the report e-mailed when it is generated, click the Customize Parameters button.

The Customize Parameters window displays.

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Note Each report provides different customization options, depending on the type of report.

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Step 5 Choose the CSV or PDF radio button, depending on the type of report that you want the system to mail.

Step 6** To have the report mailed to all CAR administrators, check the Mailing Option check box.

Step 7 To save the values that you specified, click the Update button.

The Customize Parameters window closes.

Step 8 To enable or customize other reports, repeat Step 4 through Step 7.

Step 9 Click the Update button.

Changes take effect at midnight. You can force the change to take effect immediately by stopping and restarting the CAR Scheduler service.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c73d.html#wp1053864

CAR System Settings

CAR allows you to set the following parameters:

The mail server criteria - CAR uses this information to successfully connect to the e-mail server to send alerts and reports by e-mail. If you do not want to send alerts or reports by e-mail, you do not need to specify this information.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008076c748.html#wp1092674

Configuring CAR Administrators, Managers, and Users

Any user can act as a CAR administrator; however, you must add the end user to the Cisco CAR Administrators User Group in Cisco Unified CallManager Administration (Standard CAR Admin Users). End users who have been identified as CAR administrators have full control over the CAR system.

Tip To use CAR, ensure at least one CAR administrator exists in the Cisco Unified CallManager database.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00806abc1d.html#wp1055395

Hope this helps!

Rob

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