I am having problems when trying to login into the historical reporting program on some computers. As soon I click login, I get the message
"An Error occurred while attempting to communicate with web server. Check your user id and password and try again."
When I check the log BASxksd465_CiscoAppReports0.log, I have this info:
13: 5/22/2007 3:25:31 PM %CHC-LOG_SUBFAC-3-UNK:Your XML Document failed to load due the following error.||Error #: -1072896759: Required white space was missing.
Line #: 1||Line Position: 62||Position In File: 61||Source Text: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">||Document URL:
14: 5/22/2007 3:25:31 PM %CHC-LOG_SUBFAC-3-UNK:Login Error | An Error occurred while attempting to communicate with web server. Check your user id and password and try again.
Every time I hit login, these errors are generated. This doesn't happened in all computers, some other work fine and could generate reports. I removed the application and reinstalled, but didn't work.
IPCC version is 4.0(4)
PC is running Windows XP SRPack 2
Any Ideas are welcome.