Changes to primary ext on 7940

Unanswered Question

Right now we are setup with a personal ext of 6xxx and an ICD (IPCC express) ext of 5xxx. When someone picks up the phone to call outbound, it automatically picks up 6xxx. Is there anyway to make the phone pick up the 5xxx ext as the primary ext? Also, as you look at the phone the 6xxx is the top ext and the 5xxx the bottom.

Any info would be great

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Brandon Buffin Wed, 05/23/2007 - 07:57

Switch the 2 extensions in CCM admin so that 5xxx is the first (top) DN and 6xxx is the second.


Rob Huffman Thu, 05/24/2007 - 04:38

Hi Daniel,

Just wanted to add a note to Brandons great info. If you only want to change the behaviour of being able to Pick-up the 5xxx extensions when ringing (without pressing the associated line button)Set the Always Use Prime Line parameter to False in Cisco CallManager. Because this parameter is clusterwide, any change affects all the phones. There is no interruption to the call handling and no need to restart any service or reboot the Cisco CallManager server.

In order to change this parameter, log in to the Cisco CallManager Administration page and perform these steps:

From the Service menu, choose Service Parameters.

Choose Publisher CallManager Server > Cisco CallManager service.

Under the Clusterwide Parameters (Device - Phone) section, scroll down to the Always Use Prime Line parameter, choose False for this parameter, and click Update.

Note: The default value for the Always Use Prime Line parameter is False. If the flag is set to True, when the phone goes off-hook or the speaker button is pressed, then the primary line is chosen and becomes the active line. If a call comes in on the second line of a user, going off-hook makes only the first line active. In this case, the user must select the second line in order to answer the call. If the flag is set to False, the phone automatically chooses a line as the active line based on the line status.

From this doc;

Hope this helps!


Rob Huffman Thu, 05/24/2007 - 08:23

Hi Daniel,

No worries :) If I understand where you are going with this you want to move the ICD Extension 5xxx to Line 1 and the Personal Extension 6xxx to line 2. I would caution that when you use BAT Export and the BAT Import (after changing the applicable Line Settings) You may have to re-associate the Phones/ICD Extensions etc. Make sure that you do a few practice runs with test phones and come up with the exact process required due to the complexity of this change. It won't be as straight forward as doing this with non-ICD phones.

Hope this helps! And best of luck.



This Discussion