Is there an acknowledged best practice, or known pros and cons for scheduling a closed treatment by either:
a. Using an administrative script to modify the value of a Global Variable based on time of day/day of week
b. Using Call Type Manager to change the script associated with a call type based on time of day/day of week
I currently use method a. exclusively, but I can see some decided advantages to scheduling using Call Type Manager.
I have a customer service script which is associated with a number of different call types, associated with different business units, many of which have different hours of operation. Changing the scheduled script using Call Type Manager allows me to keep the script more generic, and not have to check a large number of call types and global variables.
What are the disadvantages/advantages to either of these methods?