RME - Internal Server Error

Answered Question
May 24th, 2007

Hi folks,

LMS 2.5.1 (RME 4.0.3)

I seem to be experiencing frequent messages when navigating to certain parts of cwks.

This only happens in RME > Config Mgmt > Archive Mgmt > Archive Mgmt Jobs

This was the error on my browser

HTTP Status 500 - Internal Server Error.

type Exception report

message Internal Server Error

description The server encountered an internal error (Internal Server Error) that prevented it from fulfilling this request.

Any help on this would be appreciated.

Cheers

Tony

Correct Answer by David Stanford about 9 years 9 months ago

Please try the following to see if it clears this error up:

-- Stop the daemon manager (/etc/init.d/dmgtd stop)

(net stop crmdmgtd)

-- Go to the directory NMSROOT/MDC/tomcat/work/Standalone/localhost and delete

everything in under here, files and folders. You should see something like this under

here:

campus CSCOnm_servlet ipm rme

campus_servlet CVng JSP_CAMPUS

cmapps cwhp JSP_cmf_security

You can delete all of these and once they are removed restart the daemons

(/etc/init.d/dmgtd start)

(net start crmdmgtd)

Give it about 15 minutes to get everything restarted and rebuild the servlets we just

cleared.

Now lets go into the GUI and try to access the link that was giving the 500 server error.

Does it give the same error?

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Correct Answer
David Stanford Thu, 05/24/2007 - 06:00

Please try the following to see if it clears this error up:

-- Stop the daemon manager (/etc/init.d/dmgtd stop)

(net stop crmdmgtd)

-- Go to the directory NMSROOT/MDC/tomcat/work/Standalone/localhost and delete

everything in under here, files and folders. You should see something like this under

here:

campus CSCOnm_servlet ipm rme

campus_servlet CVng JSP_CAMPUS

cmapps cwhp JSP_cmf_security

You can delete all of these and once they are removed restart the daemons

(/etc/init.d/dmgtd start)

(net start crmdmgtd)

Give it about 15 minutes to get everything restarted and rebuild the servlets we just

cleared.

Now lets go into the GUI and try to access the link that was giving the 500 server error.

Does it give the same error?

tony-jordan Tue, 05/29/2007 - 05:23

Thanks Dave for that, seems to be resolved!

I presume though that you would lose all config and image files etc related to RME?

Cheers

TJ

Joe Clarke Tue, 05/29/2007 - 07:52

No. The files you removed are generated on the fly by Tomcat, and are cached for future use. It is safe to remove them at any time with no data loss, and only a minor performance hit the first time each page is loaded.

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