B-ACD doesn't work properly

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May 24th, 2007
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Hi,

Two months ago I configure the b-acd of CME and works ok with 2.1.2.2 tcl. After, we made an update of the 2801 IOS to 12.4(9)T (CME 4.0)and doesn't work ok, I mean, the welcome message is played and the menu options too, but when you try option 1 (dial-by extesion) or option 2 (hunt group) it doesnn't notice and never acts. After, second greeting is played but never it receive the options dialed. I don't know where is the problem, the b-acd configuration commands are the same and I think the version of tcl is correct with that IOS.

I have changed some commands, change the name, folders of tcl and options, but the problem continues.


Thank you very much


Fernando

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ebreniz Wed, 05/30/2007 - 10:18
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Could you please upload the configuration so that we could analyze things exactly.

paolo bevilacqua Wed, 05/30/2007 - 19:12
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Hi,

which exact version of 12.4(9)T are you using? How are you connected to PSTN ?

Can you enable "debug vpm signal" and check if tones are detected ?

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