CCM: Setup Recept hone so busy is never recvd

mmertens · ‎05-24-2007

In CallManager 4.1; I have a need to have a receptionists phonee to never give a busy signal to callers and to allow all calls to ring through, regardless of how many calls she has on hold. She will have a 7961 and could have up to 12 active calls at once. I'n curious how people have done this in their implementations.

Thanks,

Mike.

smalkeric · ‎05-30-2007

In 7961 phone models you could enable dual lines and call waiting facility. Apart from that you can use an ip phone expansion module .

mmertens · ‎05-30-2007

That's good to know. Thanks. I ended up using the "queuing" option in Attendant Console and it works like a champ.