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Place Call - user input

MARK HANDERMANN
Level 4
Level 4

Has anyone seen any issues when you use a Place Call setup and then try to have interaction with the user. I have tried using a Menu or Get Digit step set to the correct call contact but it is acting like it does not hearing the digits the user is pressing.

1 Reply 1

wong34539
Level 6
Level 6

When the user presses # will the call be transferred to voice main instead of staying in the queue.