Truncating Numbers

Unanswered Question
May 24th, 2007
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Hi there,

We have a problem with our phones in that when dialling an internal phone number using an STD code it will drop the last 2 digits and not dial the destination.

For example:

If you dial 65861234 the number will dial no problem but if you dial 0265861234 it will only dial 02658612 dropping off the last 2 digits.

External phone numbers seem to work no problem, it only seem to be doing this to registered numbers in the system.

Any assistance appreciated.


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Chris Deren Thu, 05/24/2007 - 18:46
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Seems that you may have some overlaps, perhaps a translation pattern that matches only 8 digits, such as XXXXXXXX. I suggest using Dialed Number Analyzer to analyze your dial plan.


daniel.akinin Thu, 05/24/2007 - 19:44
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We have used the dial analyzer and it is telling us that the call should work, any other suggestions on what to look for?



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