Cisco CRS Node Manager Fails

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May 24th, 2007
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Hi all


I have a problem with the IPCC software i installed,


CRS Node Manger fails to start, This is the error Messege i get.


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5/18/2007 9:40:30 AM Service Control Manager Error None 7031 N/A NLCCM01 The Cisco CRS Node Manager service terminated unexpectedly. It has done this 5095 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

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Thank you for your help

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Aaron Harrison Fri, 05/25/2007 - 04:49
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Can you post your MIVR logs (c:\program files\wfavvid\log\mivr) from the time when the service last restarted?


Thanks


Aaron

mnour401917_2 Sun, 05/27/2007 - 17:33
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Hi Aaron,


Thanks for your responce, The logs are too big...but i have some files attached


============================================


1871: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-ModuleRunTimeFailure:Run-time Failure: Module Name=JTAPI Subsystem,Module Run-time Failure Cause=7,Module Failure Name=JTAPI_PROVIDER_INIT Cisco Jtapi version 2.1(3.14) Release,Module Failure Message=com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1872: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1873: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(com/cisco/jtapi/CiscoJtapiPeerImpl)

1874: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.getJTAPIProvider(SubsystemJTAPI.java:1341)

1875: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.access$200(SubsystemJTAPI.java:130)

1876: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$2.run(SubsystemJTAPI.java:1118)

1877: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

1878: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

1879: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

1880: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137)

1881: May 26 12:01:00.465 WST %MIVR-SS_TEL-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

1882: May 26 12:01:00.465 WST %MIVR-GENERIC-4-ModuleRunTimeFailure:Run-time Failure: Module Name=JTAPI Subsystem,Module Run-time Failure Cause=7,Module Failure Name=JTAPI_PROVIDER_INIT Cisco Jtapi version 2.1(3.14) Release,Module Failure Message=com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1883: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- login=_1

1884: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(com/cisco/jtapi/CiscoJtapiPeerImpl)

1885: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.getJTAPIProvider(SubsystemJTAPI.java:1341)

1886: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI.access$200(SubsystemJTAPI.java:130)

1887: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$2.run(SubsystemJTAPI.java:1118)

1888: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

1889: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

1890: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

1891: May 26 12:01:00.465 WST %MIVR-GENERIC-4-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

1893: May 26 12:01:00.465 WST %MIVR-SS_TEL-6-GET_NEW_PROVIDER:Attempt to get JTAPI provider:

1894: May 26 12:01:00.699 WST %MIVR-LIB_CFG-3-CONFIG_FAIL:Fail to load ldap configuration file: Exception=java.sql.SQLException: No master CDS

1895: May 26 12:01:00.699 WST %MIVR-LIB_CFG-3-EXCEPTION:java.sql.SQLException: No master CDS


==============================================


cheers



balukr Mon, 08/13/2007 - 09:11
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Did you fixed this problem?

We have the same exact issue now and I just want to know it is a easy fix or I have to open a TAC case.


Thanks for your help


Bala

mnour401917_2 Mon, 08/13/2007 - 22:43
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Yes,


I would suggest opening a TAC Case.


If you are using Active Directory, to have the correct LDAP information on your CRS Server.


For me TAC gave up on it, and i have to reinstall the Server, rename the Cluster.


cheers

nmcloughlin Mon, 09/21/2009 - 04:33
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Hi Aaron, I'm having the same trouble, what did you do to solve it?

Thanks!

Best Regards

goranpilat Fri, 10/02/2009 - 04:40
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Hi,


I had the same thing on the freshly installed system. I think it happens if you change IP address after installing CRS. In that case run Postinstall.exe and change IP address there.

c:program files/cisco/desktop/bin is the location


bye


goran Pilat

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