Sow online calls on 7961G

Answered Question
May 25th, 2007

Hello,

I am wondering if it's possible to have an indication on my 7961G phone, when a call is made to another extension on an other phone so I could pick-it up on the 7961G.

How can I configure that, if it's possible ?

I have this problem too.
0 votes
Correct Answer by rob.huffman about 9 years 6 months ago

Hi Gabriel,

Hope things are going well for you. Here is one method for this on CME (just guessing that you are working on CME) using the Shared Lines method (maybe on Line 2 and up on your 7961);

Shared Ephone-dn

A shared ephone-dn has the following characteristics:

Appears on two different phones but uses the same ephone-dn and number.

Can make one call at a time and that call appears on both phones.

Should be used when you want the capability to answer or pick up a call at more than one phone.

Because these phones share the same ephone-dn, if the ephone-dn is connected to a call on one phone, that ephone-dn is unavailable for other calls on the second phone. If a call is placed on hold on one phone, it can be retrieved on the second phone. This is like having a single-line phone in your house with multiple extensions. You can answer the call from any phone on which the number appears, and you can pick it up from hold on any phone on which the number appears.

This example shows a shared ephone-dn. Extension 1008 appears on both phone 7 and phone 8.

ephone-dn 16

number 1008

ephone 7

button 1:16

ephone 8

button 1:16

From this doc for CME 3.3;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad90f.html#wp2185141

Hope this helps!

Rob

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Correct Answer
rob.huffman Fri, 05/25/2007 - 11:11

Hi Gabriel,

Hope things are going well for you. Here is one method for this on CME (just guessing that you are working on CME) using the Shared Lines method (maybe on Line 2 and up on your 7961);

Shared Ephone-dn

A shared ephone-dn has the following characteristics:

Appears on two different phones but uses the same ephone-dn and number.

Can make one call at a time and that call appears on both phones.

Should be used when you want the capability to answer or pick up a call at more than one phone.

Because these phones share the same ephone-dn, if the ephone-dn is connected to a call on one phone, that ephone-dn is unavailable for other calls on the second phone. If a call is placed on hold on one phone, it can be retrieved on the second phone. This is like having a single-line phone in your house with multiple extensions. You can answer the call from any phone on which the number appears, and you can pick it up from hold on any phone on which the number appears.

This example shows a shared ephone-dn. Extension 1008 appears on both phone 7 and phone 8.

ephone-dn 16

number 1008

ephone 7

button 1:16

ephone 8

button 1:16

From this doc for CME 3.3;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00804ad90f.html#wp2185141

Hope this helps!

Rob

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