We are having some issues on a Unity Installation (UM, ver 4.2.1, Exchange2K3 partner server, all subscribers in one AD domain/Exchange server). When a message is left internally, the subject line says "Message from XXXX" where xxxx is the extension of the caller. It should say "Message from yyyy", where yyyy would be the name of the caller. The Advanced setting in Tools Depot for "subject line - subscriber to subscriber" option is set to "Message from %NAME% (%EXTENSION%)", so you'd expect to see "Message from yyyy (xxxx)", but we're not.
Additionally, when the message is heard over TUI, during the conversation, it doesn't inform who the caller was. Also, the recorded name of one of the users keeps getting deleted on its own. We think all these issues are related. Any ideas? Where should we start looking at this?