CDR error

mymite060708 · ‎05-25-2007

I am running CM 4.1-3 o

OS Version 2000.2.4a SR 7

I have update my java client to version -14

I have installed the DST patch

but still CDR records show one hour behind. is there another step I have missed to resolve this issue

Thanks

Erick Bergquist · ‎05-25-2007

Have you done the JRE patch?

mymite060708 · ‎05-25-2007

hi

Yes I run the following

ciscocm-2007-JRE-DST-Update.1-0-1.exe

ciscocm.4-1-3-2007-DST-Update.1-0-1.exe

running all the latest OS and SR and the latest Java version

Erick Bergquist · ‎05-25-2007

How about NEW cdr records since patches were applied? Old records will have old times on them still.

Also, the DST readme has the JRE DST last , after the CCM DST patch.

mymite060708 · ‎05-25-2007

tried ot both ways and stil the same and yes new CDR records still show 1 hour behind

jbarcena · ‎05-27-2007

You are hitting this bug:

CSCsh81417: CDR Analysis and Reporting does not reflect new DST changes

Symptom:

CallManager servers updated with all of the correct DST patches will report

calls in CDR Analysis and Reporting as one hour behind the actual time of the

call between March 11th and April 1st 2007 as well as between October 28th

and November 4th 2007.

The time stamp on the CDR record in the CDR table is correct but reports

generated with CDR Analysis and Reporting will be off by one hour.

Workaround:

Update the JRE component on your Publisher, from the following location:

This is also fixed on CCM 4.1(3) ES 103 or later, you will need to open a TAC case with us to get that ES.

HTH

//Jorge