05-25-2007 05:25 PM - edited 03-14-2019 09:43 PM
I am running CM 4.1-3 o
OS Version 2000.2.4a SR 7
I have update my java client to version -14
I have installed the DST patch
but still CDR records show one hour behind. is there another step I have missed to resolve this issue
Thanks
05-25-2007 05:52 PM
Have you done the JRE patch?
05-25-2007 06:05 PM
hi
Yes I run the following
ciscocm-2007-JRE-DST-Update.1-0-1.exe
ciscocm.4-1-3-2007-DST-Update.1-0-1.exe
running all the latest OS and SR and the latest Java version
05-25-2007 06:15 PM
How about NEW cdr records since patches were applied? Old records will have old times on them still.
Also, the DST readme has the JRE DST last , after the CCM DST patch.
05-25-2007 06:26 PM
tried ot both ways and stil the same and yes new CDR records still show 1 hour behind
05-27-2007 08:31 AM
You are hitting this bug:
CSCsh81417: CDR Analysis and Reporting does not reflect new DST changes
Symptom:
CallManager servers updated with all of the correct DST patches will report
calls in CDR Analysis and Reporting as one hour behind the actual time of the
call between March 11th and April 1st 2007 as well as between October 28th
and November 4th 2007.
The time stamp on the CDR record in the CDR table is correct but reports
generated with CDR Analysis and Reporting will be off by one hour.
Workaround:
Update the JRE component on your Publisher, from the following location:
http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-utilpage
This is also fixed on CCM 4.1(3) ES 103 or later, you will need to open a TAC case with us to get that ES.
HTH
//Jorge
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