Setting up PIMG befor connecting to Avaya G3

jones_amy · ‎05-29-2007

The documentation states that I need to connectthe pimg unit into the environment and put the digital lines from the avaya system into before I can Update the firmware or configure it at all.

Is there a way to where I can stage it first and then bring it to the customers site and finish configuring.

Tommer Catlin · ‎05-29-2007

You can setup the PIMG anytime you want. Put it on the network, assign it an IP, etc.

- Configure 8 digital lines off the G3 into a hunt group with a pilot number.

- plug those 8 into the G3.

- test Unity by calling into the Pilot number. If Unity is answer, then you are set to keep testing

- setup a phone to ring 4 times, then roll into the new pilot number on Unity. Setup a test subscriber, check MWI, outside, inside calls, etc.

- the rest of the users on Avaya will not be affected because you have not changed anything on that side of the system.

jones_amy · ‎05-29-2007

Thanks so much for your quick response...This will save me from upgrading the firmware in front of the customer.

Tommer Catlin · ‎05-29-2007

oh yeah, just zap the PIMG with the firmware. It's really easy. Just download the firmware from cisco, log into the PIMG when it's on the network,

un: admin

pw: IpodAdmin

( I think it is)

Should be a fireware tab and just load it up.

jones_amy · ‎05-29-2007

on the PIMG downloads...there are specific ones for the rolm and mitel, als an analog

im not sure what DNI Rel 5170Cisco.zip is

Would I be wanting the GeneralPBX Rel 5? I have digital lines coming of an Avaya G3? Again thank you so much!!!

jones_amy · ‎07-13-2007

Hi there...I am playing with the PIMG and zapped it to the new hardware. I am now configuring it..Im looking at the document

Avaya Definity G# PIMG Integration guide for cisco unity 4....there are many differences s i go through the tabs for instance the Gateway..there is alot more that I can configure than what this document says to touch have you experinced this?

Question: I have 16 ports in unity and I ave the firs 13 answer calls and the last 3 to do mwi only...then, I have 2 PIMG's and I enable load balancing they have 8 ports each how do I choose which ports dont answer calls...because in unity there is 16 not 8 and 8...

Tommer Catlin · ‎07-15-2007

In the Unity Telephony Intigration Manager (UTIM) you can edit which ports do MWI, answer, make calls, etc. Unity is not really going to load balance between the PIMGs. It is going to grab the first available port and make an outbound call. Your Avaya Switch should be setup for round robin hunt group on the 13 digital ports coming into the PIMGs. The Avaya switch will know which ports are in use or and which are idled and hunt accordingly.

In the UTIM though, you can check, uncheck which ports can answer in Unity, etc. But just make sure to change it on the avaya side.

Cheers