Unity Express AutoAttendant - Options below first level

Answered Question
May 30th, 2007

Hi

I have a query. A customer wishes to do the following out of hours with their AutoAttendant with CUE (I am only listing the second option that they wish the AutoAttendant to give, as the others I know are OK):

Option 2 will give YYYYY answering machine message along the lines of our ?our hours are 8:00 until. . . . but with the option to contact one of 4 numbers automatically (to handle XXXXX manufacturing) and/or leave a message. Back to menu.

Is that second level of choice currently available for CUE?

Any help much appreciated.

Rgds

M

I have this problem too.
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Correct Answer by Markus Schneider about 9 years 6 months ago

Yeah, that shouldn't be a problem. I don't really have an example for something like this exactly, but it shouldn't be hard.

There's a quick start guide here:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

If you already have a script started that has a menu step for the top-level menu, then all you need to do is add another Menu step under the 2 option. Then for each menu choice, you can have a Call Redirect step to transfer the call to the extension, and a Call Subflow (xfermailbox.aef) to transfer the call to a particular voicemail box. See:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#update

for info on that task.

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Markus Schneider Wed, 05/30/2007 - 06:28

I'm not 100% sure I follow the question. So when someone presses 2, they'll hear a message with the hours but the caller can also selection options 1-4 to reach one of 4 extensions or to reach a certain mailbox. Is that correct?

If so, that's no problem, I'd just put a Menu step under the main Menu step which would play the prompt. Under there, you'd have Call Redirect steps to go to each extension, or to leave a message we can send the call to a mailboxes greeting.

marcbutler Wed, 05/30/2007 - 06:36

Hi

Thanks for the reply. Sorry, I should have explained in more detail.

They hit the first menu, selects option 2 and gets presented with another 4 options. Three (I think) of these options, if selected, would transfer the caller directly to predefined numbers, either extensions or E164 PSTN numbers. They would also like it if the caller were able to leave a voicemail if they choose to.

I take it from what you said that Unity Express can cope with this. Am I correct? If so, have you got a config guide for such?

Many thanks

Marc

Correct Answer
Markus Schneider Wed, 05/30/2007 - 11:07

Yeah, that shouldn't be a problem. I don't really have an example for something like this exactly, but it shouldn't be hard.

There's a quick start guide here:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

If you already have a script started that has a menu step for the top-level menu, then all you need to do is add another Menu step under the 2 option. Then for each menu choice, you can have a Call Redirect step to transfer the call to the extension, and a Call Subflow (xfermailbox.aef) to transfer the call to a particular voicemail box. See:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#update

for info on that task.

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