I have a query. A customer wishes to do the following out of hours with their AutoAttendant with CUE (I am only listing the second option that they wish the AutoAttendant to give, as the others I know are OK):
Option 2 will give YYYYY answering machine message along the lines of our ?our hours are 8:00 until. . . . but with the option to contact one of 4 numbers automatically (to handle XXXXX manufacturing) and/or leave a message. Back to menu.
Is that second level of choice currently available for CUE?
Any help much appreciated.
Yeah, that shouldn't be a problem. I don't really have an example for something like this exactly, but it shouldn't be hard.
There's a quick start guide here:
If you already have a script started that has a menu step for the top-level menu, then all you need to do is add another Menu step under the 2 option. Then for each menu choice, you can have a Call Redirect step to transfer the call to the extension, and a Call Subflow (xfermailbox.aef) to transfer the call to a particular voicemail box. See:
for info on that task.