We are on CM 4.2 and Unity 4.0 The users have been asking if they can retrieve deleted messages if they accidentally delete a message while in Voice Mail. When accessing Voice Mail, there is an option 3 for old messages then option 1 for saved messges or option 2 to delete messages in your deleted item folder. Can the deleted item folder be accessed to restore deleted messages or is there any other way to do so?
Hope things are going well for you.Deleted messages can be recovered or retrieved from the Deleted Items folder of the Cisco Unity inbox. This is useful for when the subscriber deletes the message by mistake. But this can also cause problems if deleted messages get accumulated. They need to be purged at some time interval from the Deleted Items folder. Therefore, the Cisco Unity Administrator needs to set a time period during which you can recover deleted messages.
From this excellent doc;
Unity: Set a Recovery Period for Deleted Voicemail Configuration Example
Hope this helps!