How do I recovery a password for CCM5.0?

Unanswered Question
May 31st, 2007

I lose my password for accessing to the cisco callmamager administration webpage but I can access to OS level of CCM.

Is there the way how to recovery?

Thanks in advance

I have this problem too.
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mchandak Thu, 05/31/2007 - 05:29

On CM 5.0, login to the CLI and type try the following:

"run sql update applicationuser set password='f3f84fcd7934cd48ef4fef0d9057c21d000ffe229fbd0a247ee491927aa30f02' where name='CCMAdministrator'"

This should set the password to "ciscocisco"

With CM 5.1 the command "utils reset_ui_administrator_password" was added. Check http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_1/cucos/511/iptpappa.htm#wp1012330

Hope this helps

thotsaphon Thu, 05/31/2007 - 07:04

Many thanks Mahesh

I'm not sure about the Utils command when I read descripton that it says "This command resets the Cisco Unified Communications Operating System Administration password."

please confirm this command do reset password of cisco callmanager administrator OR OS administrator.

Thanks in advance

mchandak Thu, 05/31/2007 - 08:34

Looks like wrong documentation. This will reset the password for CCM Administration Webpage. I've used it with my CM 5.1 server and it has only reset the CCM Admin password and not OS. The command to reset the password for OS would be "set password admin".

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