We are using ICM 7.0 SR1, we are continuously facing an error of Connectivity with Duplex partner has been lost due to failure of the private network , or duplex partner is out of service?. on ICMROUTER.
We have two sites, connected over the WAN.ICMROUTERA and ICMROUTERB, whenever WAN goes down, ICMROUTERB processes restart. Due to which we are facing discrepancy on Web View Reports on the two sites. To resolve the issue we installed the Microsoft patch as stated in the link below.
But after installing this patch does not seem that the issue is resolved. We are still facing problems in Web View Reports like Agent Half difference and Agent Missing on both the sites.
Where till my concept and my experience goes, WAN is process that can?t be stable for 365 days continuously, we are on duplex mode, so there must be a mechanism in ICM to control all these problems.
If you guys have any clue, do let me know, how can it be sort out.