I am upgrading my ACS 3.3.2 to ACS 3.3.3. I get following error during install process. Any idea what how to fix this. Thanks
The old installation folder appears to be locked by another application:
c:\program files\CiscoSecure ACS v3.3
Please close any applications that are using any files or directories in this folder and re-run setup "
The error that we are getting is generally due to huge accumulation of logs in ACS installation folder :
Please remove all the file from following location and then try ( these files are debug files, so we donot require them) :
Please take a backup of following folder, if auditing is required in our organization :
After taking backup of this folder, please remove logs from following location:
\Logs\Backup and Restore
- Stop any anitvirus software that might be running.
- In the end, ensure that if you are using CSMARS, and you are using pnlogagent, then that service is stopped, which can be done from services.msc.