CCM 4.2 and Unity Express AutoAttendant

Unanswered Question
May 31st, 2007


I am having a Cisco Call Manager 4.2 and using Unity Express module. I want to configure AutoAttendant using the Unity Express. Can anyone help me with a good document.



I have this problem too.
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rob.huffman Thu, 05/31/2007 - 15:03

Hi Manu,

Here are some docs to get you started;

Configure and Manage the Cisco Unity Express System Auto Attendant

Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts

CUE Auto Attendant Design Considerations

Hope this helps!


manumohan200 Fri, 06/01/2007 - 18:45


I have already Unity Express Voice Mail setup in my network. Now I need to add AutoAttendant on this Unity Express. How can I associate a CTI Route Point to this AA pilot number. I understand that this can be done runnning Initialization Wizard. But since I have already done that once, I do not think we can run once again. Please help.



lfulgenzi Sat, 06/02/2007 - 04:01

When you log into Unity Express go to VoiceMail > AutoAttendants. When the screen populates, click on the name of the script you want to update. When the AutoAttendant Profile dialog/wizard pops up, follow the instructions. There will be a spot for the Call-in Number on the last (third) screen.

Try this and let us know.

robert.bernal Mon, 06/04/2007 - 06:31

Hi, manumohan200

Im trying to integrade CCM 4.1.3 with Unity Express AIM module, coul you please tellme How to?



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