CCM 4.2 and Unity Express AutoAttendant

manumohan200 · ‎05-31-2007

Hi,

I am having a Cisco Call Manager 4.2 and using Unity Express module. I want to configure AutoAttendant using the Unity Express. Can anyone help me with a good document.

Thanks,

Manu

Rob Huffman · ‎05-31-2007

Hi Manu,

Here are some docs to get you started;

Configure and Manage the Cisco Unity Express System Auto Attendant

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679e24.html

CUE Auto Attendant Design Considerations

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_implementation_design_guide_chapter09186a00804993c2.html

Hope this helps!

Rob

manumohan200 · ‎06-01-2007

Hi,

I have already Unity Express Voice Mail setup in my network. Now I need to add AutoAttendant on this Unity Express. How can I associate a CTI Route Point to this AA pilot number. I understand that this can be done runnning Initialization Wizard. But since I have already done that once, I do not think we can run once again. Please help.

Thanks,

Manu

lfulgenzi · ‎06-02-2007

When you log into Unity Express go to VoiceMail > AutoAttendants. When the screen populates, click on the name of the script you want to update. When the AutoAttendant Profile dialog/wizard pops up, follow the instructions. There will be a spot for the Call-in Number on the last (third) screen.

Try this and let us know.

robert.bernal · ‎06-04-2007

Hi, manumohan200

Im trying to integrade CCM 4.1.3 with Unity Express AIM module, coul you please tellme How to?

Thanks.