Show tech and show policy map attached. I cannot use the show queueing command to get more details. 2 PVCs - sno-cao and sno-brq are seeing a lot of output drops. The voice calls are suffering heavily. This was all working until last Thursday. No change was done. The problem started on Thursday. One action plan to try and resolve problem is that the IOS was on upgraded on Monday from 12.3(15b) to 12.3(19). The problem is still there even after upgrading.