Wrap appearing Mid Call

Unanswered Question
Jun 1st, 2007

Title says it all really.

ICM 7.1, CAD, IPIVR duplex install.

On occasion agents are getting the wrap up box appear mid call.

Has anyone seen this? What could be the cause?

So far I have turned up tracing to DEBUG on the desktops.

Created a new wrap code of Mid Call Wrap.

Hopefully this will help track down the issue, but if anyone has seen this then please let me know.


I have this problem too.
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carenas123 Mon, 06/11/2007 - 05:37

This could be because the wrap up timer is configured. Try to change the automatic wrap up time to a higher value and see if it helps.

bullett Fri, 08/10/2007 - 04:38

No, it's still ongoing although I have a possible cause. I think it is related to the config of some of the desktops. As soon as I get a definative answer I'll le tyou know.

clarkjason Fri, 11/02/2007 - 14:40

What version of CAD are you using? I'm on 7.0.0/with ICM 7.1.4 and I run into this also, im going to upgrade CAD to at least 7.1 and see if it goes away.


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