Title says it all really.
ICM 7.1, CAD, IPIVR duplex install.
On occasion agents are getting the wrap up box appear mid call.
Has anyone seen this? What could be the cause?
So far I have turned up tracing to DEBUG on the desktops.
Created a new wrap code of Mid Call Wrap.
Hopefully this will help track down the issue, but if anyone has seen this then please let me know.