Customer purchased the groupware package from Cisco (with the DUC license)
It is my understanding that Cisco should provide the DUC software when it is purchased from Cisco. The customer does not have to go to IBM and purchase it again, is that true?
If so, does it come in a CD format? Will the distributor send it with the Unity CD package? If the customer cannot find the DUC software with the package, do they go back to the distributor?