standard troubleshooting documentation for ccm 4.1(3) & unity 4.0(4)

chialun · ‎06-03-2007

dear sir,

Anyone have any standard troubleshooting procedure/documentation for cisco call manager 4.1(3)sr2 & unity 4.0(4) ?

Please share, your effort shall be highly appreciated.

Rob Huffman · ‎06-04-2007

Hi Charles,

Here are the related docs;

Troubleshooting Guide for Cisco CallManager, Release 4.1(3)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_book09186a00803c8cbb.html

Cisco Unity Troubleshooting Guide (With Microsoft Exchange), Release 4.0(4)

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/troubleshooting/guide/ex/ex.html

Cisco Unity Troubleshooting TechNotes

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_tech_notes_list.html

Hope this helps!

Rob

espereir · ‎06-07-2007

Hello,

If you are having some problems between Unity and CCM, the best way to check the call is with the Port Status Monitor and the Call Viewer, both tools are located at the Cisco Unity Tools Depot located at your desktop, and you will see the port ID, the called, calling and forwarding number on the Call Viewer, and then you check that port on the Port Status Monitor and that way you can troubleshoot high complex Call flows with handlers and subscribers on the Unity System.