CME BACD tcl script - 3 hunt groups

Unanswered Question
Jun 3rd, 2007

Hi,

I have been playing with the tcl scripts and testing for a client that wants 3 hunt groups running off the tcl script.

I currently have 2 running and i have disabled the dial by extention option.

I thought that i could use option 3 as a 3rd huntgroup but this isnt the case, i continuously get errors when i press 3.

I also configured a second AA to be a drop trough only to huntgroup 4, but this fails also.

If anyone has any imput that would be great. Below is the configuration i have so far.

application

!

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 30

param aa-hunt10 104

param aa-hunt1 201

param aa-hunt2 202

param aa-hunt3 203

param aa-hunt4 204

param number-of-hunt-grps 5

param queue-manager-debugs 1

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param menu-timeout 1

param service-name queue

paramspace english language en

param second-greeting-time 30

param max-time-vm-retry 2

param voice-mail 999

param max-time-call-retry 600

param aa-pilot 300

paramspace english location flash:

param number-of-hunt-grps 4

param handoff-string aa

param welcome-prompt _bacd_welcome.au

param call-retry-timer 10

!

service aa1 flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param menu-timeout 1

param service-name queue

paramspace english language en

param second-greeting-time 30

param max-time-vm-retry 2

param voice-mail 999

param aa-pilot 301

paramspace english location flash:

param number-of-hunt-grps 1

param handoff-string aa1

param drop-through-option 4

param drop-through-prompt _dropthrough_prompt.au

!

dial-peer voice 300 voip

service aa

destination-pattern 300

session target ipv4:10.10.10.1

incoming called-number 300

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 301 voip

service aa1

destination-pattern 301

session target ipv4:10.10.10.1

incoming called-number 301

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

!

ephone-hunt 1 sequential

pilot 201

list 101, 102, 103, 132, 133

timeout 15, 15, 15, 15, 15

statistics collect

display-logout NO ACTIVE AGENTS LOGGED IN!

!

!

ephone-hunt 2 sequential

pilot 202

list 191, 192, 193, 101, 102

timeout 15, 15, 15, 15, 15

statistics collect

display-logout NO ACTIVE AGENTS LOGGED IN!

!

!

ephone-hunt 3 sequential

pilot 203

list 132, 133, 191, 192, 193

timeout 15, 15, 15, 15, 15

statistics collect

display-logout NO ACTIVE AGENTS LOGGED IN!

!

ephone-hunt 4 longest-idle

pilot 204

list 132, 133, 101, 102, 103

timeout 15, 15, 15, 15, 15

statistics collect

display-logout NO ACTIVE AGENTS LOGGED IN!

I have this problem too.
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Darren Lynn Sun, 06/03/2007 - 21:17

I solved this.

as it happens, i debugged a little to much and caused a crash on the router.. Funnily enough, its what was needed. The reboot fix the issue.

So, if anyone is interested, that above, is a full working tcl script for 2 AA, 1 with 3 hunt groups + operator, and the 2nd with a drop through only option.

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