CUE for AA but Unity for mailbox

Unanswered Question
Jun 4th, 2007

we're using Unity 4.0(5) for centralized voice mail system which serve for branch offices. but for each branch, we're using CUE as auto-attendant. but, we find that if someone call branch's AA in CUE and enter extn. AA will transfer the call to that extn. but, if that extn is no answer/busy to Unity, then caller can only hear "hello" greeting from Unity. how can solve it?

I have this problem too.
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lindborg Wed, 06/06/2007 - 15:31

Not sure what Unity is seeing here - start by firing up the Call Viewer application in the tools depot on your Unity desktop, make the call as you describe and see what's coming in for the called/forwarding/calling number to Unity - I suspect that for whatever reason we're not getting a forwarding number as you're expecting and, as such, we're not forwarding to the subscriber's mailbox.


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