Call comes in trough a CTI-RP, then go to unity Call handler.
I then do a supervised transfer on the Call handler with name announcement.
The Caller hears "please provide your name" then the called one hear " a call from XY" please enter 1 to accept and 2 so the caller can leave a message.
the problem is that when the Called person press "2" i want the caller to hear a prompt i made which then says "your call has been rejected" and then hang up. im getting a loop message that says "please provide your name".
How do i do this? i tried to setup an alternate greeting, but it comes first when i call in, before getting the "please provide your name..." greeting.
Can someone help?