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Cannot Upgrade from Cisco CallManager 3.3 to 4.0

connect101
Level 1
Level 1

‎06-04-2007 07:28 AM - edited ‎03-18-2019 07:25 PM

Hi,

I've a Cisco 7800 series with CallManager 3.3 and I wanna upgrade it to CM 4.0.

But it give error when upgrading.

I cannot uninstall the CM3.3, or install the CM4.0 or upgrade the CM3.3 to CM4.0 too.

For the uninstall of the CM3.3, the button "change/remove" is disabled".

And for the upgrade, it display these errors:

1 - ReConnectRegistryA: Error: 53: The network path was not found

2 - Failure occured trying to get DBNAME value from registry. Aborting Cisco Call Manager installation.

The SQL Server is started.

The network connection is OK.

Cany you help me.

Thanks.

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espereir
Level 5
Level 5

‎06-05-2007 07:01 PM

What is the exact CCM 3.3 version? Is it 3.3(5)?

Thanks!

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