- Silver, 250 points or more
Have a slight issue wondering if you can help.
Got CM4.2.3 set up with Pub and subscriber at 1 location and 2nd subscriber at another location via a 155mb MPLS link. All works fine but came across an issue when the had an MPLS issue. This took the Publisher connection down to the 2nd subscriber. With the known issue with EM this was fine but we were unable to recieve incoming calls. There unfortuantly due to the nature of the set up and customer requirment for a global phone plan we have a translation rule for most number on the CM. (Theye are not contiguous so didnt put them on the GW.
When the pubslisher went down we could not accept incoming calls. This id did not have time to resolve fully as the MPLS network came back. Calls I am sure were getting to the Voice GW.
The translation rule is placed in the Emergency CSS which contains the Internal and emer PT and the Gateway is in the Premium Partition which has all the PT including Internal and Emer in it.
But incoming calls were not being recieved, outgoing was ok. This is why I suspect the translations rules. I dont think they are reliant on the Pub, in fact i am pretty sure so any ideas what might cause this.
Thanks once again