CCM4.2 record conversation

Answered Question
Jun 5th, 2007

Hi,

I am using CCM4.2. How can I record the conversations for a phone in the network?

I have this problem too.
0 votes
Correct Answer by lpezj about 9 years 6 months ago

Hi,

You must use a Recorder for a third party company.

Take a look to this two solutions:

Nice: www.nice.com

Witness (now is Verint): www.verint.com

There are conversations in this forum related to the recorders. You can find other venddors.

Hope this helps,

Juan Luis

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Correct Answer
lpezj Tue, 06/05/2007 - 04:59

Hi,

You must use a Recorder for a third party company.

Take a look to this two solutions:

Nice: www.nice.com

Witness (now is Verint): www.verint.com

There are conversations in this forum related to the recorders. You can find other venddors.

Hope this helps,

Juan Luis

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