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CCM4.2 record conversation

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marian.chitu
Level 1
Level 1

‎06-05-2007 04:53 AM - edited ‎03-14-2019 09:53 PM

Hi,

I am using CCM4.2. How can I record the conversations for a phone in the network?

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lpezj
Level 7
Level 7

‎06-05-2007 04:59 AM

Hi,

You must use a Recorder for a third party company.

Take a look to this two solutions:

Nice: www.nice.com

Witness (now is Verint): www.verint.com

There are conversations in this forum related to the recorders. You can find other venddors.

Hope this helps,

Juan Luis

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lpezj
Level 7
Level 7

‎06-05-2007 04:59 AM

Hi,

You must use a Recorder for a third party company.

Take a look to this two solutions:

Nice: www.nice.com

Witness (now is Verint): www.verint.com

There are conversations in this forum related to the recorders. You can find other venddors.

Hope this helps,

Juan Luis

0 Helpful

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marian.chitu
Level 1
Level 1
In response to lpezj

‎06-05-2007 05:18 AM

Thanks.

That is what I need.

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