ICM 6.0 sr5
CTIOS Agent Desktop
Intermittantly, an agent, or small group of agents, will drop a call and have the above warning pop up on their screen. They are able to then resume taking calls. Does anyone have any ideas? Is this a network infrastructure / connectivity issue, or should I be looking at an ICM issue?? I guess I'm not sure what "network" means in the error message.
Any help to start troubleshooting this would be helpful.