MOH files are being cut off

Answered Question

My MOH is working correctly with my original audio file. However, I created and added a new file that is longer and the file restarts before it finishes. I know there must be some sort of timer, but I can't find it. Any help would be appreciated.



I have this problem too.
0 votes
Correct Answer by rob.huffman about 9 years 4 months ago

Hi Larry,

It may be that you are hitting this issue;

CallManager Failure to Load Large MOH Audio Source Files

From this doc;

Hope this helps!


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Overall Rating: 5 (1 ratings)
rob.huffman Wed, 06/06/2007 - 04:55

Hi Larry,

You are most welcome! Thanks for letting us know the solution and for the nice rating :)

Take care,


woutereelen Wed, 09/23/2009 - 04:19


I have the same problem, the only difference is that it is not working.

There are large files in MoH that work fine. But last week we added some small files for the attendant console.

These 2 files are cut off before the end. It are 2 files of 300 Kb and about 25 seconds. 2 seconds before the end, the loop rebegins.

All the timers are correct and all the other MoH files play out very well.

What can be the problem?


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